"Do you no Hindi?"

Chat ID: 4cd127-1a42-43cd71d2182
Problem : priority code 4344889765 Someone said they'd call us back in 2 minutes, 20 minutes ago. Your download failed midstream. therefore we have NO ANTI-VIRUS on our system. Help Rafraff : Hello Frish. My name is Rafraff .
Rafraff : Welcome to Symantec Customer Service
Rafraff : Hello Sue, How are you doing today?
Frish: don't even ask that. I've been hassling your software for 4 hours now, and your promises are useless
Rafraff : Sue, May I please confirm that the issue you have described is that you need help in downloading the product. Is that correct?
Frish: yes
Frish: download failed, and so, now what?
Rafraff : What is the exact error message that appears on your screen?
Frish: the download simply stopped, the button said resume so we did...it stopped again, then eventually, it said that our run.exe or some such was corrupt and that was it.
Frish: downloaded about 52MB when it eventually totally failed.
Rafraff : I really apolozies for the inconvenience caused.
Frish: just fix it
Rafraff : May I know the operating system you are using?
Frish: xp
Rafraff : Is your internet connection a high speed DSL/ cable or dial up?
Frish: dsl
Rafraff : May I know whether it is Xp sp1 or Xp sp2?
Frish: sp2
Rafraff : Thank you for confirming your details. Please make a note of this case no. 3714392755 for your future reference.
Rafraff : May I know whether you have disabled the firewall and tried to download the product?
Frish: by the way, I've done this already today with someone elwse. and I have a case number and a priority number that I typed in. I also used to work down the hall from John Thompson, the CEO of Symantec...lol
Frish: 3714392734
Frish: was my other number
Rafraff : Okay.
Rafraff : Please follow steps..........
Rafraff : Please log on to the www.symantecstore.com/trialware and select Norton Internet Security 2008 - 15 Day Trialware
Rafraff : 1.Please download the 15 days trial ware from the link.
Rafraff : 2. After 15 days, Norton product will prompt you with three options. Check mark the option "I have already purchased a product and have a product key"
Rafraff : 3. You can enter the product key JQ7JPYRUUDYYTTBCJPDJCIIYEMMMS999#
Frish: fascinating.
Rafraff : It is a trailware product. You can use the product for 15 days and at the end of the 15 day it will ask the product key to enter, then please enter the product key you have and activate it ..
Rafraff : Please download the product on your computer and save it on your desktop.
Rafraff : And after downloading it you will get a Norton Icon tab on your desktop.
Rafraff : Please double click on it.
Rafraff : You will get the option Run.
Rafraff : Please click on it.
Rafraff : The product will be installed on your computer.
Rafraff : Once the product is installed on your computer the older products on your computer will be uninstalled automatically.
Rafraff : And then activate your product.
Rafraff : Please try with the steps and if you have any issues please contact us again with the above case ID.
Frish: ok
Frish: I'll try it
Frish: ciao
Frish: namaste
Rafraff : Do you no Hindi?