Sunday, December 6, 2009

To: Black and Decker...tried to send this via your website, but the site wouldn't "send" my message...

We purchased a Black & Decker toaster oven from Target within the last 6 months.
I was ALWAYS concerned about using it, since setting it to toast, for example, meant that the heating elements turned on, EVEN WHEN THE DOOR WAS OPEN, AND it DIDN'T TURN OFF IF THE DOOR WAS OPENED DURING OPERATION. Seems that is "working as designed" but also seems Dangerous and not "fool proof". Well, yesterday I smelled burning plastic during the toaster oven's operation, and discovered that the power cord was beginning to turn from white to a lovely toasty brown color. I unplugged the device before it burned itself to smithereens, tripped a circuit breaker or lit a fire in my kitchen. Not Happy, unbelievably dangerous in regular operation, and now, we're shopping for a toaster oven again. Incredibly poorly designed and low quality product.

And now, your website thwarted my effort to send feedback. (The "send" button for the customer feedback function refused to function!)

My generally low expectations concerning consumer product companies was significantly reinforced thanks to your Toaster Oven.

The date code is 842EH.
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Frish